Register Your Warranty

Thank you for purchasing an Infinity water treatment product.

To register your warranty, simply complete the form below.

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Warranty Terms & Conditions
Infinity water treatment products are built to the highest standard and comes with a warranty to protect against manufacturing faults and defect that occur during the warranty period.
This warranty is in addition to, and does not affect, your statutory rights. It is valid from date of purchase and subject to the following conditions.

o The product is used for domestic purposes only in the United Kingdom (Mainland).
o The product is installed and operated in accordance with our installation and operating instructions.
o The product is not subject to misuse or tampered with in any way.
o The product has been purchased from an approved Infinity Dealer.
o The guarantee has been registered with Infinity within 28 days of purchase.

Within the guarantee period, should the product or any part thereof prove to be defective by reason of faulty workmanship or materials used in the manufacture of the product, we shall, at our option, either repair or replace the same free of charge provided the above conditions have been met and that the service work is carried out by an approved Infinity dealer.

Infinity T4 water softener and Infinity Ultra water softener come with a 2 year warranty which is extended to 10 years parts warranty if the product is registered within 28 days of installation. Outside of two years, labour will be charged.

The product warranty is transferable by the original owner to a subsequent owner provided that the system remains at the site of the original installation.

The original owner may move the product to another location. Warranty will remain with the product provided that once installed, it is commissioned by an approved Infinity Dealer.

For service under this warranty, contact your local approved Infinity Dealer.

Extended guarantees may be available from your approved Infinity Dealer.

*10 years warranty does not apply to the K2 drinking water station.

10 years warranty only applies on the K5 drinking water station if installed after the installation of an Infinity water softener or on water less than 170ppm.